Refund Policy

At audifonos.live, we strive to provide our customers with a seamless shopping experience. This Refund Policy outlines the conditions under which refunds are offered for purchases made on our website.

Eligibility for Refunds

You may be eligible for a refund if:

• The product you received is defective or damaged upon arrival.
• You received the wrong product due to an error on our part.
• The product does not match its description on our website.

Conditions for Refunds

To qualify for a refund, the following conditions must be met:

• You must contact us within 14 days of receiving the product.
• The product must be unused and in its original packaging.
• You must provide proof of purchase, such as an order confirmation or receipt.

How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Contact us at refunds@audifonos.live with your order details and a description of the issue.
2. Attach any supporting documents, such as photos of the defective product or packaging.
3. Wait for our customer service team to review your request and provide further instructions.

Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards or promotional items.
• Products that have been used or damaged after delivery.
• Items that are not in their original condition or packaging.

Processing Time

Refunds are typically processed within 5-10 business days after approval. The refunded amount will be credited back to the original payment method used for the purchase.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Email: refunds@audifonos.live